Frequently Asked Questions
Babes, we get it. You want to know if buying from your girl Vixxen is safe and fast, and that you’ll get your fave boobilicous products in your hand (and on your person) when you want them (which is ASAP, right?).
We’re here to assure you that buying from us is as safe as wearing our Stick-On Bra bouncing on a trampoline while wearing a bikini, and that our packages travel the globe 🌏 at lightning speed to reach you. Yes queen, Vixxen is that safe and well-travelled!
Is the online shop secure?
100% yes! All those private and important details you share with us at Vixxen are encrypted to and from the site. So yes babes, you’re safe with us.
How do I contact your customer service angels? 👼
We love to hear from our Vixxen VIPs, with all your happy experiences and even your tales of woe. So don’t wait another New York minute, to talk to our Vixxen customer service angels 👼 ~ Click here!
Does Vixxen accept International product orders?
Oh hell yes we do! We’re on a mission to be the fashion-fixer-upper the whole world over and convert all you babes to becoming Vixxen VIPs ASAP, so we accept all orders from wherever you are in the world as long as you have an internet connection 👩💻.
I can’t wait another day… how soon will my Vixxen order be delivered to me?
Oh babe… we get it, we really do. You’ve ordered your Vixxen must-haves and you want them now! Fear not, if we have your product in stock, our Vixxen customer service angels 👼 will ship your order within 48 hours of you placing it. That’s just two sleeps and your goodies are on their way!
All orders are processed and sent from New Zealand. Below is an indication of delivery times:
New Zealand: 2 - 3 working days. Orders are sent with Toll Freight Couriers.
Australia: 6 - 10 working days. Orders are sent with NZ Post.
Rest of world: 8 - 12 working days. Orders are sent with NZ Post
Please note that all delivery times are estimated and although we possess amazing super powers here at Vixxen, sadly, we are not responsible for any delays caused by New Zealand Post or Toll Freight Couriers, especially during high-volume seasons.
Vixxen is not responsible for returns lost by Toll Freight Couriers or New Zealand Post.
All International orders are subject to customs rules and regulations.
Buuuuuuuut... if for any reason there is a delay in being able to deliver your Vixxen goodies to you 😱we’ll let you know as soon as our little fingers can type you an email or dial your digits. We totally get fashion emergencies so the Vixxen crew will work tirelessly to get you sorted.
How will my order be shipped?
We’re all about maxing out the cheapest, fasted and most prompt door-to-door service that still delivers top notch quality, so all your Vixxen assets are sent via Toll Freight Couriers in New Zealand and NZ Post to Australia and the rest of the world.
And to keep you in the loop, our Vixxen customer service angels 👼 will drop you an email the minute your order is shipped so you know exactly where it’s at.
How can I pay for my order?
We’re all about acceptance so you’re very welcome to flex your 💳 Visa, Mastercard or American Express to secure your boobalicious necessities.
How long are the prices on Vixxen good for?
The prices you see on the Vixxen website when you make your purchases and add them to your shopping cart, or any order taken over the phone, are exactly the prices that you pay at checkout 🛒.
We also acknowledge that it’s a wild, wild world out there and as much as we’d love our prices to stay the same all the time, they are subject to change without notice. But we always keep our eye 👀 on meeting your budget goals and promise to give you, our Vixxen VIPs, the very best price at all times.
And super sorry, we are unable to give partial refunds if the price of the product decreases after you have made your purchase.
Is it safe to use my credit card on Vixxen?
Absolutely yes! We ensure that when you spoil yourself and flex your credit card 💳 that it is 100% safe to use on our site! Vixxen uses the most advanced security systems 💯 to ensure that all transactions are safe. Please click read our Safe Shopping Guarantee here for more information about our secure servers.
Are all my personal details in safe hands with Vixxen?
When I shop with Vixxen are my orders subject to sales tax?
This is a yes and no answer depending on where you order from. For our amazing Kiwi gals, all products you purchase in New Zealand are subject to GST (goods and services tax). The GST for New Zealand residents is 15%.
How much must I pay for shipping?
Shipping charges vary depending on the shipping destination, the amount of your order, and the shipping options you choose.
New Zealand orders
Flat shipping rate $5.00
Free Shipping in New Zealand for orders over $30
Flat standard shipping rate $10
Track and trace courier price $15
Free shipping in Australia for orders over $50
International orders (excluding NZ and Australia)
Flat standard shipping rate $28
Track and trace courier price $50
Free International shipping for orders over $70
What happens if an item is "special order" or on "backorder"?
Our Vixxen customer services angels 👼 will keep you notified of your order by email to keep you informed about any Vixxen goodies that are "special ordered" or "back ordered".
What if I wish to return my order?
We want you, our Vixxen VIPs, to shop with the absolute certainty that you’ll get the product you want, so your satisfaction is our no. 1 priority. Our Vixxen customer service angels 👼 ensure we honour our commitment to deliver 100% customer satisfaction plus that the quality of our products meet your exacting standards. So we make the returns process as simple as possible.
You can return any of our Vixxen products purchased online provided they are returned within 10 working days with proof of purchase, in the original packaging and in an unused condition. You can get either a full refund of the purchase price, or exchange for any reason within 10-working days of purchase.
Sale items cannot be returned. Postage and packaging will not be refunded unless Vixxen accepts that the product is faulty. We do not take responsibility for products damaged due to failure to follow our directions for use, care and caution.
What if I would like to cancel my order?
Yep, sometimes a product is just not what you want, and like you, we want you to absolutely be sure that what you order is what you want. If you make a purchase that you instantly regret and want to cancel your order, just call our Vixxen customer service angels 👼 give them your order number and we’ll take it from there. Yep, it really is that simple!
I love cookies 🍪🍪🍪 except when I can’t get access to Vixxen because of them. What can I do?
Cookies make your Vixxen shopping process quicker enabling you to navigate between windows on our site without losing your shopping cart goodies. But to make this work seamlessly, first ensure your browser accepts cookies.