Vixxen Accessories

1. We want every Vixxen angel to shop with the absolute certainty that you’ll get the product you want, so your satisfaction is our no. 1 priority.
2. Our Vixxen girls ensure we honour our commitment to deliver 100% customer satisfaction, plus that the quality of our products meet your exacting standards. So we make the returns process as simple as possible.
3. Stick on Bras are not eligible for return or exchange. You can return Vixxen products (with exception of Stick On Bra products) purchased online provided they are returned within 10 working days with proof of purchase, in the original packaging and in an unused condition. You can get either a full refund of the purchase price, or exchange for any reason within 10-working days of purchase.
4. Sale items cannot be returned.
5. Postage and packaging will not be refunded unless Vixxen accepts that the product is faulty.
6. We do not take responsibility for products damaged due to failure to follow our directions for use, care and caution.

Vixxen Red Label

60 Day Risk-Free Trial – First Time Customers

1. At Vixxen Red Label, we are committed to your satisfaction. To ensure you have a risk-free experience, we offer a 60 Day Risk-Free Trial for our first-time customers.
2. If you are unsatisfied with the product, you can claim a refund or exchange for one used product from your first order. You are not required to return the one used product you are claiming. For customers purchasing a Bundle Pack or multiple pairs in a single transaction, only one item is eligible for the 60 Day Risk-Free Trial. The other items must meet our Standard Return Policy for return or exchange. 

Standard Return Policy

1. All items must be returned within 30 days of purchase. 
2. Only items that are unused, unworn, and in their original Vixxen packaging are eligible for return.
3. For returning a bundle pack or multiple pairs in a single transaction, only one item may be opened. The remaining items must be unopened and in their original Vixxen packaging.
4. The customer is responsible for the cost of return shipping.
5. We recommend using a trackable shipping service to ensure your return is received. Please notify us of the tracking number at vixxen@vixxen.co.nz.

Returns

1. Contact our customer service team at vixxen@vixxen.co.nz to initiate a return. Please provide your order number and reason for return.
2. Our team will provide you with return instructions and an address for our return depot.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  

Refunds

1. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Items purchased during a sale or promotion are eligible for exchange only and are not refundable.
3. Gifts or gift cards are non-refundable.    
4. Vixxen Red Label reserve the right to refuse a refund or exchange if the items returned do not meet our return policy requirements.