Privacy Policy

Vixxen collects client information to make your Vixxen VIP online shopping experience the very best on the internet. We respect your privacy, and we assure you that we will maintain and use any information you provide is responsibly.


Vixxen gathers navigational information about where you go on our web site and information about the technical efficiencies of our web site and services (i.e. time to connect to our web site, time to download pages). This information enables us to see which areas of Vixxen are most visited and helps us better understand our customers' experience at Vixxen. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our web site.


Any information you provide to us at this site when you establish or update an account, enter a contest, shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained on our Web server and internal systems. This information is protected through our use of technologies and policies such as limited access data-centers, firewall technology, secure certificate authentication and limitations of administrative access to systems. This information is used to enable to deliver services and information about our products to you, including adding you to our Catalogue mailing list.

If you are visiting from a location outside of the New Zealand., your connection will be through and to servers located in New Zealand. Your orders placed through will be accepted and fully processed from the United States and or New Zealand and all information you provide will be maintained in our Web servers and internal systems located within New Zealand, and protected as noted above.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site, or the public. 

If you purchase merchandise through you are added to our mailing list. You can select the option not to receive email news from us at any time.

We may participate with certain reputable companies who offer you the ability to establish a membership that would enable you to participate in digital wallets, payment services or rewards programs. In this regard, if you elect to establish membership in a program sponsored by one of these companies, we would disclose only the information to them required to make their programs work and support your membership with them (typically, name of the user and amount of purchases made on is not responsible for the privacy practices of the companies sponsoring these membership programs and we suggest you review the privacy policy of each company with whom you may be considering a membership.

USE OF COOKIES uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow to make our site more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer's hard drive and are used by to help track your clicks as you go through the pages within Vixxen Web site. In addition, uses cookies to help keep track of items you put into your shopping bag and to tell us whether you have previously visited and may use cookies to determine the status of your orders. This allows registered users to avoid reentering information upon every new visit to our site. If you register or purchase product through, navigational information from previous browsing visits may be associated with the personal information you provide.

We use both session ID cookies and persistent cookies.  For the session ID cookie, once users close the browser, the cookie simply terminates.  A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by: clicking on the ‘TOOLS’ tab in the Internet Explorer browser, selecting the ‘INTERNET OPTIONS’ and then clicking on the ‘GENERAL’ tab and clicking ‘DELETE COOKIES’.


We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into Your Account.


For your convenience, our Web site may contain links to other sites. Vixxen is not responsible for the privacy practices or the content of such Web sites.

When you sign up to the Vixxen newsletter you have given Vixxen permission to send exclusive information about special offers, media events, new products and more. If you're not already registered, simply complete our sign up form to receive these special messages. If at any time you would like to stop future delivery of Vixxen newsletters, please log in to your account and untick the appropriate boxes. Asking to be removed from Vixxen newsletters will not prevent you from receiving email confirmations for any online order you place at

This privacy policy statement applies only to the information collected online at

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us. If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy on this Web site. If you are concerned about how your personal information is used, please visit our site often for this and other important announcements about

At Vixxen, we believe in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our web site. It is our policy to never send your credit card number via email to you or any third party. This is a practice we recommend you adopt in all of your internet and email activities.